REFUND POLICY:
We appreciate your donation. Donations are not refundable. If you believe we have made an error in processing please call us at 877-978-7667.

DELIVERY POLICY:
Transaction receipt will be emailed to the email address at time of filling out the donation form and can be used as a tax deductible receipt.

PRIVACY POLICY:
Security – Your privacy is important to us. The personal information you enter online such as credit card, name, phone number, email and mailing address are protected by Internet Secure and/or QGiv.

Privacy Policy

This Privacy Policy describes how we at Troops Direct, a California corporation (“Company,” “we,” “our,” “us”), handle your information in connection with your use and operation of TroopsDirect.org, its related webpages, and/or any application (“app”) or software programs owned or operated by the Company (collectively, the “Site”), including the kind of information we gather and how it is used, and how you can review and request changes to any of your personal information. This Privacy Policy applies to information collected through the Site and from information collected offline.

Troops Direct is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, Troops Direct is opposed to unauthorized commercial e-mail delivery, otherwise known as spam. Please read the following Privacy and Spam Policy to understand how your personal information is treated. From time to time, Troops Direct may offer new information or services that may affect this policy. If you have any questions or concerns regarding this Privacy and Spam Policy, please send an e-mail to SUPPORT@TROOPSDIRECT.ORG. Spam abuses can be notified at SUPPORT@TROOPSDIRECT.ORG

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or e-mail address. For example, you may voluntarily submit personal information to Troops Direct by leaving a comment, subscribing to a newsletter, entering a giveaway, registering for an event or submitting a form. In addition, upon making certain inquiries described herein, we may ask you to create a user profile, which would allow you to create a username and password. We will store the username, but your password will not be visible in our records.

Information We Collect from Others:

We may receive information about you from other sources. For example, if you use a third-party software through the site, they may transfer information to us for fulfillment.

Automatically-Collected Information:

We automatically collect certain information about you and the device with which you access TroopsDirect.org or a url directly associated with TroopsDirect.org. For example, when you use TroopsDirect.org, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times, pages you visited when you accessed the website. We may also collect information about actions you take when using Troops Direct, such as links clicked.

Cookies:

We may log information using cookies, which are small data files stored on your browser by Troops Direct. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website.

The following list includes examples of specific ways we collect personal information from our website visitors and the type of information collected. Your information is never sold or rented to a third party and is the sole property of Troops Direct.

Electronic Newsletter:

To register online for our electronic newsletters, we request the following required information: (i) name, and (ii) e-mail address. The provision of an e-mail address is mandatory in order to receive our newsletter.

Contact and Entry Forms:

To contact Troops Direct for the purposes of evaluating or engaging our services, making a donation, entering giveaways, registering for an event or to answer your questions, we utilize numerous forms throughout our site. Required information varies depending on the form and at most includes (i) name, (ii) phone and (iii) e-mail address. The provision of this information is mandatory in order to receive a response from Troops Direct. The provision of the remaining information requested on the registration form could be optional. We also find it is easier and quicker to provide information if we have your phone number and email.

We may use Unbounce as an information gathering source. You can see their Privacy Policy here.

Online Purchases:

When you donate through Troops Direct, we utilize a third-party online system. To process your payment, certain standard required information includes address and credit card information. Transactions are secured via SSL encryption and credit card details will never be e-mailed. Credit information is purged from our systems after it is used and verified for your current purchase.

HOW YOUR PERSONAL INFORMATION MAY BE USED

Troops Direct may use your personal information in the following ways:

• To operate and maintain the website;
• To create your account, identify you as a user of the website, and customize the website to your account;
• To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
• To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
• To respond to your comments or inquiries;
• To provide you with user support;
• To track and measure website performance;
• To process payment for donations you make through Troops Direct;
• To protect, investigate, and deter against unauthorized or illegal activity;
• To review the effectiveness of our marketing programs and analyze other general demographic trends;
• To notify you of new information or services that may be of interest to you; or,
• To send promotional materials.

DOES TROOPS DIRECT SHARE MY INFORMATION?

Troops Direct will not rent, sell or share your personal identifiable information with third-parties. We may share your information with third-parties when we are authorized to share such information.

Additionally, Troops Direct may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by its respective privacy policy. Troops Direct currently uses the following third-party service providers:

Tracking:

Troops Direct uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking:

Webhook: Privacy Policy

Google Analytics: Privacy Policy

Remarketing:

Troops Direct uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website or Facebook page. In addition, Troops Direct uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook.  However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

Newsletters:

Troops Direct uses Constant Contact as its e-mail service provider. Constant Contact collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. Upon subscription, Constant Contact also tracks the pages you visit on the website.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail and which links within the e-mail you click. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on Constant Contact’s servers. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail. See Constant Contacts Privacy Policy: https://www.constantcontact.com/legal/california-privacy-rights

Purchases:

Troops Direct uses https://www.qgiv.com/ to service payments for donations. Qgiv processes and tracks orders and affiliate activity. Qgiv collects personal information such as your name, e-mail address, address, and payment information. Please see their Privacy Policy. https://www.qgiv.com/privacy-policy.

All Donations processed through Qgiv/Payflow. This service stores your name, amount of your purchase, and payment details on their site. Qgiv is governed https://www.qgiv.com/privacy-policy.

Upon making a donation, you will receive e-mail confirmations to the e-mail address you provide during your purchase. These e-mails are sent through various services as outlined below:

Contact Information and Website Support:

We offer multiple ways to contact Troops Direct, including contact forms, e-mails, and phone. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers. 

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent; however, we may disclose or transfer personal information collected through Troops Direct to third-parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

COOKIES


Troops Direct uses cookies to: store visitors’ preferences; record user-specific information on what pages users access or visit; ensure that visitors are not repeatedly sent the same banner ads; or customize our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of Troops Direct may be entirely usable.

International Users

If you access the Site from a location outside the United States, you may be subject to laws governing personal data collection, use, and disclosure that differ from United States law. For example, The European Union Directive on Data Protection (the “E.U. Directive”) generally prohibits the transfer of personal data to countries outside the European Union that fail to ensure an “adequate level of [privacy] protection.” “Personal data” under the E.U. Directive means any information relating to an identified or identifiable natural person. An “identifiable person” is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Therefore “personal data” includes information that you may transmit to the Site. We do not currently guarantee compliance with the E.U. Directive or the U.S.-E.U. Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. We have not certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. By using the Site, you consent to the transfer of your personal information to the United States, and to utilize services and applications whose use are governed by the laws and jurisdiction of the United States, notwithstanding the requirements of any other jurisdiction, including, without limitation, the E.U. Directive.

WHAT IF THERE ARE CHANGES TO THIS PRIVACY AND SPAM POLICY?
If we change our Privacy and Spam Policy, we will post those changes on our privacy page at https://TroopsDirect.org/privacy/.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at SUPPORT@TROOPSDIRECT.ORG to be removed from our mailing list.

Access: You may access the personal information we have about you by submitting a request to SUPPORT@TROOPSDIRECT.ORG

Amend: You may contact us at SUPPORT@TROOPSDIRECT.ORG to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to SUPPORT@TROOPSDIRECT.ORG

Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

SENSITIVE PERSONAL INFORMATION


At no time should you submit sensitive personal information to Troops Direct. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy and Spam Policy.

CHILDREN’S INFORMATION


Troops Direct does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that Troops Direct has personally identifiable information of a child under the age of 18 in its database, please contact us immediately at SUPPORT@TROOPSDIRECT.ORG and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY


Troops Direct is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from Troops Direct. Examples may include:

• Opt-in subscribers to the Troops Direct Newsletter
• Users who complete a contact form
• All communication will be related and relevant to what you have requested.

WEB LINKS


Troops Direct contains links to other sites. Please be aware that Troops Direct is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by Troops Direct.

HOW DO I CONTACT TROOPS DIRECT?


If you have any further questions or comments regarding the Troops Direct website or this Privacy and Spam Policy, you may contact SUPPORT@TROOPSDIRECT.ORG

LEGAL DISCLAIMER


We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.